Hi Crafters,

We can finally share more exciting details on our warehouse changes! It’s all systems go here at Crafter’s Companion in the coming weeks to enable our US customers to shop tariff free once again, as well as get the stock from our UK warehouse to our new US ones. This brings a few urgent updates and changes we need to make everyone aware of.

As of 5pm UK / 12pm ET / 9am PT today, Friday 22nd August, we will begin making the updates on our site that you’ll see below. This means our site may be temporarily unavailable to browse and shop, and we appreciate your patience while we work as quickly as possible to get everything ready for you. .

Now to the exciting changes…

US Customers

We’ve carefully curated a large selection of our current products and will be moving stock of these products to our US warehouse. This includes all of the core crafting products we know you love as well as some of the latest collections we’ve launched since the tariffs were implemented that have been difficult for you to shop due to cost. Plus, going forward all new product launches will be available to shop in full completely tariff-free.

We are so excited to announce that as of 5pm UK / 12pm ET / 9am PT, Friday 22nd August we’ll be switching our US website over to this new selection and every product you see available to buy on the US website will be tariff-free.

We are also thrilled to confirm we will have multiple warehouse locations across the US, and we are in the process of moving this stock over to our new US warehouse locations. This move will happen in stages between now and the end of September.

While the stock moves are happening we’ll have a slightly limited range available to shop on our site, so that we can ensure accurate stock counts throughout this process. From September onwards we’ll be bringing you new product launches which you will be able to shop tariff-free as you used to before the tariffs were implemented. From early October we’ll have the full range available for you to shop tariff-free.

We’ve got a large amount of stock to move and with changes to our warehouse location for US customers we also have changes to shipping. The great news is we are pleased to let you know that as of 5pm UK / 12pm ET / 9am PT Friday 22nd August we will be reducing the threshold for free shipping in the US. All orders over $75 will have free shipping for US customers.

From 5pm UK / 12pm ET / 9am PT Friday 22nd August there will be a temporary delay on shipping times for US customers for any orders placed from that point onwards. Any items you order from 5pm UK / 12pm ET / 9am PT Friday 22nd August will begin shipping from 12th September as we’ll have a slight delay to getting these dispatched as we complete the set up of our US warehouse operations. From 12th September shipping for US customers will have an initial delivery time of 2-5 days from dispatch depending on your delivery location.

UK & EU Customers

Our entire team is working hard to make these warehouse changes happen globally as efficiently and quickly as possible. To enable that, all orders placed from 5pm UK / 12pm ET / 9am PT Friday 22nd August will begin shipping 12th September onwards. For all orders placed after 12th September shipping will resume as normal.

Customers outside UK, US & EU

We’re working hard behind the scenes to transition your accounts to our UK website and we want to ensure we’ve made the process as smooth as possible for you. Here’s what you can expect from us:

• Monday 1st September we will be starting the process of moving your US account over to the UK, so you'll be able to log in from our UK site. 

• You will receive an email from our website, asking you to reset your password for your registered account. These emails will start landing in your inbox on Monday 1st September, so please allow time for them to arrive. If you haven’t received a reset email by Wednesday 3rd September please reach out to our team.

• Your loyalty points from your previous account will be transferred over to your new account. Points may not appear the same day you reset/activate your account, so please rest assured they will be transferred over as soon as they can be.

Once you’ve reset your password you can begin shopping with us immediately! Don’t forget: to ensure we can get our warehouse move completed and all stock transitioned in a timely manner, all orders placed will begin shipping 12th September onwards.

Exciting Company Updates: A Next Chapter for Crafter’s Companion (originally posted 14 Aug 2025)

At Crafter’s Companion, we believe in being open and transparent with our community. Today, we’re delighted to share some exciting news about the future of our business.

A Massive Thank You to Our US Customers
To our wonderful US customers — your support and patience over the past few months have meant the world to us as we navigated the complexities of evolving tariffs. We’re thrilled to announce that we are adding a US warehouse to the Crafter’s Companion family!

What This Means for You
US customers: Our goal is to complete the setup of our US warehouse within the next few weeks, with full operations beginning by the end of September.  From 28th August to 30th September, there will be slight impacts to delivery times as we transition, but rest assured we will confirm exact details over the next two weeks and  you can continue shopping on our site. And the most exciting news is that from 29th August you will be able to shop our site tariff-free! 

UK customers: this transition will not affect you. We will continue to operate a UK warehouse in Newton Aycliffe. 

A Partnership for Growth
This exciting step forward is possible thanks to a new investment from Maven, a company dedicated to supporting North East businesses. Their commitment, along with Sara’s increased investment in the business, will help us grow and develop under her strategic vision.

Leadership Updates
To focus on the company’s long-term vision, Sara will be passing the day-to-day management to Dianne Sharp, our outstanding Managing Director. Dianne has been instrumental in guiding the business since Sara’s return earlier this year, and Sara will continue to work closely with our Senior Leadership Team in an advisory role to shape the company’s future.

You will continue to see Sara on Crafter’s TV, HSN, and Hobbymaker regularly!

Looking Ahead
Want to know more? We know you may have questions about what these changes mean in the short term. As a start, make plans to join Leann Chivers, our Global Head of Product Development as she shares a conversation with Dianne Sharp on Friday, 15th August from 5pm UK / 12pm ET / 9am PT on Crafter’s TV. You can watch that on our website, or on our YouTube channel. 

Over the coming weeks, we’ll continue to share regular announcements as we work to launch our U.S. warehouse. With two warehouses, we’ll be able to serve you better than ever — so watch this space!