Crafters Companion > Delivery Information – Europe

Delivery Information – Europe

We like to keep you up to date with all of the goings on at Crafter’s Companion and we’re bringing you some exciting news from our UK Headquarters! 

We are moving into a new 54,000 square foot warehouse just around the corner from our office in Newton Aycliffe. This larger global distribution hub means we can pack and ship even more orders to our growing crafting community in the UK, US and across the world.

While our team is busy moving into the new warehouse this week, delivery times are taking longer than usual. Please allow 5 – 7 working days for your order to be dispatched.

We are working extra hard to make sure there is as little disruption as possible. Please bear with us while we get things up and running, and thank you for your patience.

EU Orders Over €150

Due to Brexit, we’re experiencing some temporary shipping restrictions. This means that orders with a value of €150 or more cannot currently be sent to Europe. 

We’re working hard to resolve this situation, and are in contact with our courier partners to get everything back to normal in the next few weeks. 

In the meantime don’t worry European crafters, you can still order as many crafting products as you like by breaking down large orders into a number of smaller orders. Remember, no single order can total €150 or more. 

We know this isn’t ideal and apologise for the inconvenience caused, we are making every effort to solve this problem as quickly as we can.

Coronavirus Delivery Update

With ongoing changes to Covid-19 regulations, we wanted to keep you updated with everything that’s going on here at Crafter’s Companion.
Freight networks travelling into Europe are currently being re-routed away from France, the knock-on effect of this is that our deliveries sent from the UK into Europe could be delayed by up to three days.
Don’t worry though, our team is still working hard to make sure all orders are sent out as normal so keep an eye out for your Crafter’s parcel!

Shipping to Europe

CountryBasket Total (after discounts)Cost
Germany (DE)€ 0 – € 49.99
€ 50+
€ 5.95
France (FR), Ireland (IE), Netherlands (NL), Poland (PL), Spain (ES) € 0 – € 49.99
€ 50+
€ 6.95
Austria (AU), Italy (IT), Latvia (LV), Luxembourg (LU), Portugal (PT), Slovenia (SI) Sweden (SW) € 0 – € 74.99
€ 75+
€ 8.95

Belgium (BG), Czechia (Czech Republic – CZ), Denmark (DK), Estonia (EE), Hungary (HU)
€ 0 – € 84.99
€ 85+
€ 9.95
Croatia (HR), Finland (FI), Greece (GR), Romania (RO), Slovakia (SK) € 0 – € 99.99
€ 100+
€ 14.95
Cyprus (CY), Malta (MT) € 0 – € 124.99
€ 125+
€ 24.95
Switzerland (CH) € 29.95
Norway (NO) €49.95
Bosnia and Herzegovina (BA), Canary Islands (IC), Serbia (RS), Gibraltar (GI), Iceland (IS) € 59.95

We are currently unable to send any aerosols (including our sprays) to the US, the Canary Islands, Gibraltar, Malta and Iceland.

Duties and taxes

Your order may be subject to import duties and taxes, which are levied once your package reaches your country. Crafter’s Companion does not collect duties and taxes, and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country’s customs policies, please contact your local customs office.

Important notice: In periods of high order volume, orders may not be able to be shipped on a next working day basis, although every effort will be made to do so.

In the event that we are unable to fulfil any items from our clearance section a refund will be issued but no notification email will be sent.