Visit the My Account section and click ‘Sign Up’. Fill in your details to create your account and begin earning Club Inspire points.

To reset your password, you’ll need to log out of My Account and then go to the sign in page. Click “Forgotten your password?”, which will give you an option to reset your password.

Go to My Account at the top of the page to log in. Click edit to change or add a new address. 

If you wish to change the email address associated with your account, you’ll need to call us on +441388 663251 or email us at customerservices@crafterscompanion.co.uk

Sign up to receive our marketing emails here to find out about our latest launches and promotions, and get crafting inspiration.

You can click the unsubscribe link at the bottom of any of our emails. Alternatively, you can contact the us on +441388 663251 or email us at customerservices@crafterscompanion.co.uk to request your removal.

View our Privacy Policy for more information.

Visit the Club Inspire page to join the loyalty program online or speak to a member of staff in-store to sign up.

Earn points every time you shop with us. You’ll earn one point for each full £1/$1/€1 spent, based on the final amount paid, minus shipping. Additional points can be earned through special double or triple points promotions or purchasing specific products. 

Points are earned on most purchases, but some exclusions may apply, including gift cards, taxes, and shipping fees. Check our terms and conditions for details. 

Yes! You’ll earn points whether you shop online or in-store, as long as you use your registered account at checkout.

For all orders placed online, your points will be added to your balance as soon as your order’s complete. Points will be deducted from your balance for any returned items.

Any points earned from in-store purchases transfer overnight, so they should appear the following day.

No, your Club Inspire points do not expire and your cumulative points total determines which loyalty tier you’re in.

Log in to your account and visit the Club Inspire section. Here, you'll see your points balance, loyalty tier, wishlist, and account details.

Your points determine which loyalty tier you’re in and cannot be redeemed against products. Each loyalty tier offers different benefits, such as discounts, exclusive offers, and free gifts. Please visit our Club Inspire page for more information on each tier’s benefits.

Log into the Club Inspire page to find details of your Club Inspire tier and points.

The rewards and offers you receive by email may be personalised based on your account activity, preferences, and purchase history to provide a more tailored experience.

Points are non-transferable and can only be used by the account holder. 

Log into My Account to update your delivery address. If you wish to change the email address associated with your account, you’ll need to call us on +441388 663251.

You'll become a Platinum for Life once you’ve collected 50,000 points.

If you’d like to cancel your Club Inspire membership, simply contact our Customer Service team on +441388 663251. 

They’ll guide you through the process and ensure your account is closed smoothly. Please note, your points balance will be wiped and any benefits will no longer be accessible after cancellation.

You can place an order on the website, or by calling us on +441388 663251.

Go to My Account at the top of the page to log in. You’ll find details of your recent orders at the top of the page.

You can cancel your order as long as it has not been fully processed. We are unable to add items to orders. To add a product to your order, you will need to place a new order. 

To change the details of your delivery address, remove items from your order, or to cancel the order completely, please contact us on +441388 663251, quoting the order number found in your order confirmation email.

We accept all major debit and credit cards, PayPal, and other popular payment methods.

Yes, we now accept Clearpay on www.crafterscompanion.co.uk if you are 18+ and a resident of the UK. Visit our Clearpay page for more information.

Orders are typically dispatched within 1–3 working days. During busier periods, like product launches, dispatch may take slightly longer.

UK and Rest of World orders are usually sent via Yodel; US orders via UPS, with typical delivery within 2–3 working days.

For the most up-to-date info, please visit our Delivery and Returns page.

Yes, we do ship direct to the USA. Please visit our delivery page for more information.

Yes — we ship worldwide, including to the United States. Visit crafterscompanion.com for full details on delivery times and costs to your location.

Providing the products are unused, in their original packaging and in a saleable condition, you  can return an item along with a copy of your invoice for a refund. Please note that you need to inform us of the return within 14 days of receiving the item and it does need to be returned to us within 30 days of receipt. A full refund of the product cost will then be issued. 

Also, if a product is faulty it can be returned with a copy of the invoice for a full refund. 

For more information please see our returns policy.

Yes. You can return or exchange any item as long as it's unused, in its original packaging, and in saleable condition. The same 14-day notice and 30-day return window applies.

You should check your invoice to see if there is an explanation as to why a product is missing from the order.

If there is no note on the order, contact the office by telephone on +441388 663251 or email us at customerservices@crafterscompanion.co.uk and we will be able to help you.

You can watch Crafter’s TV live or on demand on our website via the Crafter’s TV section. It’s also available on Facebook and YouTube — see our Ways to Watch page for more details.

You can find the CTV show schedule here

Absolutely! While watching any show on our website, simply click the “Shop the Show” button to browse and buy the products featured.

Digital downloads are printable products — like paper pads — that you can download instantly after purchase.

They’re perfect for cardmaking, scrapbooking, crafting on the go, and more.

Once you’ve completed your order, you’ll receive two emails; a confirmation of your purchase and a second email containing your download link (sent as a ZIP file).

Be sure to check your spam or junk folder if you don't see them in your inbox.

Files are provided in ZIP format, containing high-resolution images (typically JPEG or PDF). You’ll need to unzip the file before using it.

An SVG (Scalable Vector Graphic) is a digital file format used with cutting machines like Cricut or Silhouette. It tells your machine where to cut, score, or draw, making it perfect for creating intricate craft projects.

You’ll need:
• An SVG-compatible cutting machine
• Design Space software (or your machine's equivalent)
• Your SVG cut file
• Adhesive cutting mat and low-tack tape
• 180gsm cardstock (check your machine's guide for best results)
• Cutting blade installed into machine
• Scoring stylus or tool.

How to use:
• Black lines: These are the cut lines — your machine will follow them to cut the shape.
• White areas: These are empty spaces or details that will also be cut out.
• Blue lines: These are score lines (for folding). If your machine doesn’t support scoring, remove these lines in your software before cutting, or they may be cut instead.

Make sure to review your machine's settings and do a test cut if using a new material or design.

Yes, we have one UK store located in Evesham. Click here to find directions, opening times, and more information.

Please click here to view our Fair Usage Policy.

You can call us on +441388 663251 or email customerservices@crafterscompanion.co.uk.

No, we won't share your details with any other companies. View our Privacy Policy for more information.

No, we are a separate company to Hobbymaker. If you have any query regarding an order placed through Hobbymaker you must contact them directly.

This is normally something that happens when a Gemini user tries to pause and reverse the plates, but the plates are too far through the rollers to bring them back out. To solve this problem, switch your Gemini off, then back on and hold down the middle button for around 10 seconds until the plates are released.

Please visit our Gemini user guides for more information.